Hertz’s new AI scanners are increasingly flagging even minor imperfections on rental cars, leading to surprisingly high charges for customers. As these automated inspections roll out nationwide, many renters are facing hefty fees for small scrapes or scuffs that previously might have gone unnoticed. However, there are ways to protect yourself from unjust charges and navigate the system more effectively.
How Hertz’s AI Damage Scanners Work and the Impact on Renters
Hertz has partnered with Israeli company UVeye to deploy AI-powered scanners at key airport locations to inspect rental vehicles before and after use. These scanners use cameras and machine learning algorithms to detect damage as small as a one-inch scratch or dent on the vehicle’s body, wheels, and undercarriage. The goal is to improve inspection accuracy and speed, replacing manual checks with automated reports almost immediately after car return.
While this technology enhances detection, it has also led to surprise fees for renters. For example, one customer was charged $440 for a roughly one-inch scuff on a rear wheel. The total included a $250 repair fee, a $125 damage processing fee, and an additional $65 administrative charge. The fees are billed quickly through an online portal with limited human involvement unless the customer disputes the claim—making it harder to negotiate or clarify charges[1][2][3].
Strategies to Avoid or Dispute Excessive AI Scanner Charges
To avoid unexpected fees from AI inspections, renters should adopt proactive measures. First, take thorough photos and videos of the vehicle—focusing on all exterior panels, wheels, and any preexisting marks—before driving off the lot. Documenting the car’s condition can provide critical evidence if the AI flags damage incorrectly or charges unfair fees.
Hertz itself provides guidelines on chargeable damage thresholds such as scratches or dents exceeding one inch. However, the AI systems sometimes assess even smaller blemishes as liable damage. If you receive a charge, contact Hertz customer service promptly to dispute it, providing your own photo proof where possible. Keep records of all communications. Some renters report success appealing fees when a human agent reviews the evidence.
Additionally, consider purchasing damage waivers or insurance coverage that may cover minor cosmetic damage, reducing your financial liability if flagged by the scanners. Renting from locations without AI scanners or requesting a manual inspection may be options where available, though these are becoming less common. Staying informed about Hertz’s policies and actively engaging with their claims process are key to preventing or mitigating unfair charges[4].
What Customers Need to Know Going Forward
As Hertz aims to install AI scanners in 100 U.S. airports by the end of 2025, this high-tech damage detection system is likely to become widespread. The technology promises greater efficiency but risks automatically penalizing renters for trivial damage without adequate human oversight. Many customers are frustrated by the opaque fees and difficulty disputing the charges.
Renters should be vigilant about inspecting and documenting vehicles themselves, understanding Hertz’s damage criteria, and promptly challenging questionable fees. While the AI scanner system is intended to reduce disputes and delays, it currently tends to favor the rental company in damage claims. Awareness and preparation are essential for minimizing costly surprises when returning Hertz rental cars in this new era of AI scrutiny.